Knowledge Base

We have compiled DIY (Do It Yourself) advice and tips.

• What is this Spyware, Adware, Malware, Fraudware, Scareware, Phishing, Hijacks, Rootkits, and Virus?
• How To Stay Safe Online
  
• Speed Up and Optimize Windows
• Discrepancy Between Reported Capacity and Actual Capacity of Hard Drives
• Remove Stuck Jobs from the Printer Queue
• Guru Recommended Software
• Laptop – No Startup or Boot – Troubleshooting Black Screen
  

---

Internet Technical Support Numbers:

Comcast Cable Customer Service: 615-244-5900

AT&T High Speed Internet Service (formerly Bellsouth FastAccess® DSL): 1-888-321-2375

---

Common Email Settings for Outlook Express

Bellsouth / ATT Email Settings

When you set up your email client, you may need to check the email settings like your username, password and mail server settings (POP & SMTP) to ensure they are set up to work with your AT&T service.

1. Click on the Tools menu in Outlook Express.
2. Click on Accounts.
3. Click on the Mail tab.
4. Select your AT&T email account and click on the Properties button.
5. Click on the Servers tab.
6. Verify these settings:
* For “My incoming mail server is a ____ server,” the field contains POP3.

* Note: If HTTP or IMAP is listed in the field mentioned above, the account profile needs to be deleted and recreated as a POP3.
The Incoming mail (POP3) field contains: pop.att.yahoo.com
* The Outgoing mail server (SMTP) field contains: smtp.att.yahoo.com
* The Account name field contains your full AT&T email address (e.g., YourName@bellsouth.net).

Note: If this account is for an AT&T Email Alias, the full email address of the ID (Primary or Sub Account) associated with the email alias should be in this field. Do not input the email alias address in this field.
* The box next to Log on using Secure Password Authentication is NOT checked.
* The My server requires authentication box is checked.

7. Click on the Advanced tab.
8. Verify these settings:
Note: When updating the secure sever settings, check SSL checkbox first, then update the port number setting.
* Under Outgoing mail (SMTP) should be port 465 and the box next to This server requires a secure connection (SSL) is checked.
* Under Incoming mail (POP3) should be port 995 and the box next to This server requires a secure connection (SSL) is checked.
* Check the box to the left of Leave a copy of messages on the server.

9. Click OK.
10. Click Close.

---

Comcast Email Settings

1. Open Outlook Express, select the Tools menu and click Accounts

2. Click the Mail tab to make it the active window. Select the Comcast account name you want to verify or reconfigure, then click the Properties button

3. On the General tab, ensure that the E-mail address: listed is your comcast.net address.

4. On the Servers tab, enter mail.comcast.net in the Incoming Mail (POP3) field and smtp.comcast.net in the Outgoing mail (SMTP) field. Click My server requires authentication and then click Settings.

5. On the Outgoing Mail Server settings page, select Use same settings as my incoming mail server and then click OK

6. On the Advanced tab, enter 465 or 587 in the Outgoing mail (SMTP) port number field and 995 in the Incoming mail (POP3) field. For both, click This server requires a secure connection (SSL).

7. Click OK and then Close and you will return to the main Outlook Express window. You should now be able to send and receive e-mail using Outlook Express when you are not on the Comcast High-Speed Internet network.

---

Google Gmail Settings

Pop Settings

Incoming Mail (POP3) Server – requires SSL:
pop.gmail.com
Use SSL: Yes
Port: 995

Outgoing Mail (SMTP) Server – requires TLS:
smtp.gmail.com (use authentication)
Use Authentication: Yes
Use STARTTLS: Yes (some clients call this SSL)
Port: 465 or 587

Account Name: your full email address (including @gmail.com or @your_domain.com)

Email Address: your email address (username@gmail.com or username@your_domain.com)

iMap Settings

User Information
Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
Email Address: Enter your full email address (username@gmail.com). Google Apps users, enter your address in the format username@your_domain.com

Server Information
Incoming mail server (IMAP): imap.gmail.com
Outgoing mail server (SMTP): smtp.gmail.com

Login Information
User Name: Enter your full email address (including @gmail.com or @your_domain.com)
Password: Enter your Gmail password.

Check the box next to ‘This server requires an encrypted connection (SSL)’ under Outgoing Server (SMTP), and enter 465 in the Outgoing server (SMTP) box.