I have to be honest that working all day long fixing technology leaves little time, energy and will to explore the latest offerings in the world of software and hardware. Having been working on computers since the mid-90’s, a lot has changed. With new models, updates and upgrades coming out constantly, it is very hard to stay on top of everything with a power button, let alone know how it works and to fix it.
Another challenge to making recommendations is I’ve had to work on every brand computer, printer, software, even the ones I’m recommending I’ve had to replace so there is no PERFECT option that will be immune to problems or failure.
I’ve dedicated a lot of time to research and put together this list of recommendations based off of Consumer Reports, PC Magazine, Tech Radar reviews, what has worked well in my experience and what I hear clients rave about so these are the recommendations I have as of November 2016.
General Consumer Desktops for General Web Browsing / Word Processing
Desktop computers are easier to service and tend to have more power than a laptop. Business grade run better, last longer and are easier to service than consumer (home) grade electronics.
Avoid a slow computer out of the box
Clients with most AMD processors (AMD FX CPU, AMD Athlon X4 are ok), Intel Atom, Celeron, m core processors especially struggle with speed, many times just web browsing is a waiting chore, Core m-style chips include a “Y” in their model number, like this: i5-7Y54. Chips that traditionally would have been in the Core i line will continue to end their name with U, like this: i5-7200U. So the U is the better option then the Y.
I personally avoid Acer, HP and Toshiba computers as they are the most common brands I get repair calls for or the brands people say are slow.
I recommend the following configuration, an Intel i5 or i7 processor, 8GB of RAM or higher, prefer a Solid State Drive for ultimate performance. A Solid State Drive or what Apple calls Flash storage for the main OS/Apps and then a second standard drive for storage.
Laptops for Business Use
In a general sense Dell Latitude series with an Intel i5 or i7 processor, 8GB of RAM or higher, prefer a Solid State Drive for ultimate performance.
Laptops For Consumers Use
Asus or Lenovo computer with an Intel i5 or i7 processor, 8GB of RAM or higher, prefer a Solid State Drive for ultimate performance.
Custom Built Computer built exactly for your needs.
Wireless Routers and Adapters
Are you one of those people constantly asking: Why is my Internet and/or WiFi so slow?!? You may be surprised to hear this, but it is often not the Internet provider’s fault. It all comes down to the power of the router and computer you are using. Replacing the router is a great option for most people, sometimes the computer itself is slow and no matter how fast the internet it is you can’t tell if the computer can’t process it fast enough.
WiFi has a lot of pros and cons so it is good to understand what you really need. Often times a new router will mean old printers and laptops won’t work but a new computer or tablet won’t connect or struggle to connect to an old router. Many times, a new computer means a new router which can mean a new printer too. Frustrating as it may be, I often get calls after a new router setup saying the new computer works great but the old stuff now is the problem and it gets old to be blamed for these situations.
A dual band router is often the safest option. A 2.4 and 5Ghz router will be your safest option. Comcast’s newest cable modems have built in AC which is why old equipment struggles.
I see people who get wireless extenders and complain about wifi trouble while having an old router, remember extenders only extend what it gets. So make sure you have a great router first then if needed get an extender.
2.4 GHz was the frequency used for WiFi until 2013 when the 5 GHz band was opened up for wireless devices.
The thing is the higher the frequency, the less distance it can reliably travel but the faster it is. 2.4GHz goes through walls better then 5Ghz
So a dongle using the old 2.4 GHz will transmit further than the new 5 GHz dongles but be slower.
So why use the new 5 GHz band?
Simply put there are too many devices talking in the 2.4 GHz frequency. The 2.4 GHz band used by Wireless-N & Wireless-G is cluttered with signal interference from cordless phones, Bluetooth headsets/keyboards, baby monitors, neighboring wireless networks, remote door openers, and even microwaves, to name a few disruptive devices. Just about anything wireless in your home builds the level of interference which will cause problems with your connectivity.
It has become overcrowded which slows everyone down trying to get a signal through.
The new 5 GHz while not able to send a signal as far, is not crowded and relatively used less for now.
If you live in a crowded city than using a 5 GHz dongle is likely your best option.
If you live outside a city with few if any neighbors a 2.4 GHz dongle is likely your best option.
802.11 is what sets the standards for manufacturers and device makers to create their products that all talk together.
Here are the main ones to know.
Most devices today are 802.11n also called Wireless-N. Wireless-N can work in both the 2.4 GHz and 5 GHz frequency ranges.
Dongles that work in both 2.4 GHz and 5 GHz ranges are called Dual Band.
The new 802.11ac is a new protocol introduced in 2013 and it can transfer data much faster than wireless N but often doesn’t work with older equipment.
So why not simply buy a wireless 802.11ac adapter?
802.11ac only works in the 5 GHz range which doesn’t travel as far as 2.4 GHz but is much faster then 2.4.
If distance is not an issue than a 802.11ac dongle is the best option.
If distance is an issue stay with a dual band 2.4 GHz Wireless-N dongle.
Internal antennas are good at staying low profile but will not transmit as far as external antennas.
A antennas size is valued by its dBi number value, for example a 9 dBi antenna is bigger than a 5 dBi antenna.
Best of the Best
(Triple Band – (2) 5GHZ AC and (1) 2.4GHZ)
TP Link Archer AC3200 Wireless Tri-Band Gigabit Router
NETGEAR Nighthawk X6 AC3200 Tri-Band Gigabit WiFi Router (R8000)
Linksys AC5400 Tri Band Wireless Router (Max Stream EA9500)
ASUS RT-AC5300 Wireless AC5300 Tri-Band Gigabit Router, AiProtection with Trend Micro for Complete Network Security
ASUS RT-AC88U Wireless-AC3100 Dual Band Gigabit Router, AiProtection with Trend Micro for Complete Network Security
Good for most places
TP-LINK Archer C7 AC1750 Wireless Dual Band Gigabit Router
TP-Link AC1900 Wireless Long Range WiFi Gigabit Router (Archer C9)
Amped Wireless Titan – High Power AC1900 Wi-Fi Router (RTA1900)
Amped Wireless TITAN-EX, High Power AC1900 Wi-Fi Range Extender (RE1900A) Up to 14,000 SQ ft
Small Profile aka Nano-sized USB adapters are great for laptops but due to the size they might not pick up the signal as well as a larger adapter or a dongle version. Again WiFi is full of pros and cons.
Edimax EW-7811Un 150Mbps 11n Wi-Fi USB Adapter, Nano Size Frequency Band 2.4GHz (currently a best seller on Amazon)
TP-LINK Archer T1U AC450 Windows 10 WiFi Adapter 5Ghz Only – compatible with 802.11ac wireless standards and backward compatible with 802.11a/n standards
Dongles that come with an external antenna often use a SMA connector that will allow for easy-screw-on attachments of different sized antennas. These are good solutions for connectivity and distances issues as the low profile adapters don’t have the antennas to pick up from a distance like one that is external. The other hand you lose the portability of a smaller profile adapter.
ASUS USB-AC68 Dual-Band AC1900 USB 3.0 Wi-Fi Adapter with Included Cradle
Avoid Comcast.net and Yahoo mail if you use programs like Outlook, Windows Mail, Windows Live Mail, Thunderbird, etc. I have multiple email addresses in my Outlook and Comcast is the only one that fails a few times a week, if not a day. Its most common problem is receiving emails but not sending email. However, Comcast and Yahoo tend to work fine when you use the webmail. Ie go to mail.comcast.net or mail.yahoo.com and email from the browser.
Gmail is the most common option and I have no issues from it.
Microsoft Exchange – It is not perfect but to sync a lot of email, over 3,000 contacts and calendars for businesses users. Exchange is the current standard.
Buy a domain & hosting and have your own custom webmail like email@example.com. Good for business.
Though not email I use and recommend iCloud if you have an iPhone and want to sync contacts and calendar with your Outlook and have less than 3,000 contacts I find iCloud is the best way to manage contacts and calendars.
The problem with All-In-One Machines is they have a printer, scanner and fax in one machine often for $150 or below giving the impression that they will do what you need. My experience is they break down often in business environments due to cheap parts. I often hear it is only a year old, how could it be broken? Often they scan hundreds of pages a week for a machine that was designed for maybe a hundred a month.
Same with printers, a business using a consumer grade machine will fail or have lots of problems. A true business printer or scanner is thousands of dollars. Locally speaking, RJ Young and Nova Copy allows you to lease commercial grade machines.
Needs are different, one person needs a good document scanner, another needs a good photo scanner. One needs to print a lot in black and another needs color.
Laser has sharper text than inkjet printers, Laser is also better for volume over inkjet.
Printers for Home
I find HP OfficeJets and ENVY work generally well for light home use. I get a lot of calls about HP and Brothers all in one machines that print but not scan. If that is a problem with the printer model or just because so many people have them I don’t know.
I would avoid HP OfficeJet 8600, 8610, 8620. I get a lot of calls on those models not working right.
HP Color LaserJet Enterprise M553dn
Printers for Business
Samsung Xpress M2835DW Black and White Laser
Xerox DocuMate 3220 (entry level for scanner for businesses)
Panasonic KV-S1027C for business level scanning
Epson Perfection V850 Photo
Or any Epson Perfection, I had the V550 myself and it is great.
Canon Canoscan 9000F Mark II
AntiVirus / Security Software
Everyone should have an anti-malware program running and a firewall enabled on their computers. Windows 10 enables its built-in Defender and SmartScreen anti-malware features if no other is installed, offering a modicum of protection. MacOS has built-in XProtect and Gatekeeper that block malicious Web downloads. But none of those offers the level of protection of a good anti-malware program.
Free anti-malware programs do not cost anything to install or maintain, though you may have to re-register yearly. Granted free version of products often will have popup ads or free trials attached that will expire and have nag screens after that. That paid versions don’t have the nag screens, after all it is free and they have to make their money somewhere. Fee-based Security Suites offer additional features, some of which may improve protection. If you opt to buy a Security Suite, be aware that they require yearly renewal, sometimes at the full purchase price.
I find Norton and McAfee to be useless. Almost everybody with an infected computer already has Norton or McAfee installed
I personally recommend the following trifecta of software
Highly Rated Security software
I personally think having a local and online cloud backup is important. Cloud backups can take days if not weeks but are safe from fire or disaster. Local backups are much quicker to recover from but does no good in a fire or disaster.
Local Backup and Cloud backup